Thank you for choosing The Oaks Apparel! We hope you will be delighted with your purchase.
In the event that you need a return or exchange, Please follow the instructions below. By placing an order, you agree to our shipping terms and conditions.
We are able to accept returns for store credit or exchanges on full priced merchandise purchased online at www.oaksapparel.com within 14 days of receiving the item(s). If you are returning an item that was purchased with free shipping, a deduction of the exact amount for shipping will be issued at refund.
1. Items must be returned in their original condition (inside plastic bag and tags attached) to the address below. If items are NOT in their original condition, you will be charged a $10 restocking fee. - The Oaks Apparel reserves the right to refuse worn or damaged merchandise.
2. Please include a copy of your receipt and a note that includes the order number your name and contact information. Please indicate if you would like a Store Credit or exchange (please note the size you would like).
3. When shipping merchandise we highly recommend using a courier that provides a tracking number such as UPS, USPS and FedEx. The Oaks will not be responsible for packages lost in transit. We will be responsible for items once received at our facility.
4. Customers are responsible for return shipping costs unless the return is due to an error on our part. (e.g., wrong item shipped)
The Oaks Apparel LLC
1161 North Park Avenue
Dothan, AL 36303
Returns and Exchanges are not available on the following items.
-Discounted items
-Items purchased with a coupon code
-Shipping fees
If you have any questions please feel free to reach out to us at sales@oaksapparel.com. We want to make sure that shopping with us is a pleasure.
The team at Oaks strive to fill and ship orders in a timely manner. Our shipping times are 2 to 3 business days after you order.
When determining shipping options, please remember it will take 2-3 business days for fulfillment of your order plus the amount of days for shipping that you choose.
Thank you.
The Oaks fulfillment team