Refund policy

 

Thank you for choosing The Oaks Apparel! We hope you will be delighted with your purchase.

In the event that you need a return or exchange, Please follow the instructions below.

We are able to accept returns and exchanges on full priced merchandise purchased online at www.oaksapparel.com within 14 days of receiving the item(s).

1. Please email sales@oaksapparel.com and notify us of the reason for the return/exchange. Items will not be accepted without prior email authorization.

2. Items must be returned in their original condition (inside plastic bag and tags attached) to the address below. If items are NOT in their original condition, you will be charged a $10 restocking fee. - The Oaks Apparel reserves the right to refuse worn or damaged merchandise.

3. Please include a copy of your receipt or a note that includes the order number your name and contact information. Please indicate if you would like a refund or exchange (please note the size you would like).

4. When shipping merchandise we highly recommend using a courier that provides a tracking number such as UPS, USPS, and FedEx. The Oaks will not be responsible for packages lost in transit. We will be responsible for items once received at our facility.

The Oaks Apparel LLC

1161 North Park Avenue

Dothan, AL 36303

 

Returns and Exchanges are not available on the following items.

• Sale items ending in .99 or additional % off .99 items

• Items purchased with a coupon code.

• Shipping fees

If you have any questions please feel free to reach out to us at sales@theoaksapparel.com. We want to make sure that shopping with us is a pleasure.