Please contact our Customer Service Department at firstname.lastname@example.org within 3 days of delivery of your order. Include your name, email address used for the purchase, order number and detailed description of your issue. Please attach a picture of the defect if at all possible.
We will do our best to make your purchase right if there is an issue.
Certain policies do apply:
We will not accept any item that has been worn, soiled or that does not have the original packaging or tags attached to it.
You must contact Customer Service at email@example.com and request authorization and instructions before we will process your exchange.
Any item received by us without authorization will be returned to the sender at the customers expense.
Personalized items can NOT be returned or exchanged. It is the customer’s responsibility to double check and verify monograms and personalization before checkout and on invoices before paying. By paying your invoice you are confirming that the size, color, style and personalization on your item(s) are correct.
If your item is damaged, please contact us within 3 days of delivery and keep the item along with the original package you received it in.
All exchanges must be received back to The Oaks Apparel Co. within 10 business days. If your exchange is received after that a store credit may be issued in place of an exchange.
Please note that sizes may vary and color on your screen may not be the exact color you receive due to differences in screen resolution or fabric dye lots.
The Oaks Apparel Inc. is not responsible for shipping issues due to customer error. Please double check your mailing address, style, size, color and monogram before you complete your purchase. If UPS or USPS shows delivery confirmation, a replacement order will not be shipped.